Delivery and Returns
We will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted dependent on the lead time of the product. You will be notified when the goods come into stock for goods that require ordering and on dispatch for stock items. You will become the owner of the goods you have ordered when full payment has been received and they have been delivered to you.
Delivery dates acknowledged by CADO Modern Furniture Store are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the CADO Modern Furniture in writing within 72 hours of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the CADO Modern Furniture and if necessary conditions and charges may change accordingly. From delivery all risks for the goods pass to the buyer.
We offer four delivery options in the continental United States on most of our products. Alaska & Hawaii excluded.
Basic Shipping: available for selected items unless otherwise noted. Basic shipping offers delivery to your front door (if the destination is an apartment or multi-unit building, the order will be delivered inside the entrance to the building, but not to your apartment door). Basic Shipping does not include unpacking, assembly or removal of packing materials. CADO Modern Furniture assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product to the apartment. If the service requested prior to arranging a delivery time is Basis Shipping, the customer may not modify this request to a white glove delivery for any reason.
Room Of Choice Delivery: offers delivery to the room of your choice. We recommend this service to customers in apartments, multi-unit buildings or offices. Room of Choice Delivery does not include unpacking, assembly or removal of packing materials. It also does not include moving of existing items.
White Glove Delivery: available for selected items at an additional cost depending on the item and the destination. White Glove Delivery includes an inside delivery, assembly and placement in your room of choice, and removal of all packing materials. White Glove Delivery does not include wall mounting, electrical or structural changes. It also does not include moving of existing items. Any charge that is paid by the consumer for Basic Shipping or Room Of Choice Delivery does not constitute White Glove Delivery unless otherwise stated “White Glove Delivery”. Please note: the delivery crew will not hookup any electrical or component wires and will not fix mirrors or artwork on walls as per law. Our delivery personnel are not licensed contractors. CADO Modern Furniture offers a White Glove Delivery service at an additional charge with installation in Connecticut, Massachusetts, Rhode Island, New York and New Jersey Metro Area. Please note that CADO Modern Furniture may not offer in-home service in your area, it is best to call before to get a quote and availability 860 505 8396.
Pickup: CADO Modern Furniture offers free pickup for items delivered to our showroom. Pick up needs to be arranged with our customer service representative over the phone at 860 505 8396 or in person at our showroom [1627 Wilbur Cross Hwy, Berlin CT 06037]. Customers are responsible for bringing proper help to load merchandise into their vehicle. CADO Modern Furniture will not be responsible for any damage caused during loading, unloading, or transporting merchandise to customer's home. All packing, wrapping, and securing materials must be provided by the customer.
Goods that have been specially made to order [marked Custom Order] in a specific finish or upholstery color as per the customer's specifications cannot be returned. If your Custom Order is received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible.
Please only place your order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production or because it is different to what you expected following delivery, unless of course we have not supplied the correct item or specification as per the order confirmation. Also, it is imperative for you to check access into your property as delivery will be actioned on the basis that you have checked the dimensions of the item you wish to order and that it fits through all doorways, stairwells and within the area of intended use. CADO Modern Furniture Store is not responsible for this stipulation within your order process.
If you would like to return or exchange a standard product where no finish options have been specified by you, please contact us within 48 hours of receiving your order. You must return or exchange goods within 14 calendar days of cancellation but CADO Modern Furniture Store is not responsible for any item that is not returned in the manner set forth below.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our CADO Modern Furniture Store or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer's responsibility to insure the goods for transit.
Where items are large or fragile [as determined by CADO Modern Furniture Store we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.
The value of all accurately returned, unwanted products will be a subject to the store credit only minus any relevant collection charges.
In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement for damaged or missing goods can be made after 72 hours; the manufacturer's standard warranty on faulty goods remains valid beyond this period. Any claims regarding damaged or defective items must be made initially by calling the Store 860 505 8396 and then followed up by a written claim via email to email@example.com.